Our Guarantee & Warranty - Keegan Restoration West Palm Beach

The Keegan Restoration West Palm Beach Guarantee

When water, fire, or mold damages your home in West Palm Beach, the restoration company you hire either stands behind the work or quietly disappears after the final invoice. We stay. Every repair Keegan Restoration completes carries the 365-Day Done Right Promise: a written guarantee that if the work fails within one year, we return and make it right at no charge. That includes a free second visit, no fine print, no pro-rated coverage, no questions about whether it was “really” our fault. You get the price in writing before any work starts, and you get the guarantee in writing before the crew leaves. That’s The Garrison Standard, and it’s been the operating rule at Keegan Restoration since 2005.

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What’s Covered

• Workmanship on every repair. If a restoration repair we performed fails within 365 days, Keegan returns and fixes it at no charge, backed by the written 365-Day Done Right Promise.
• Parts and materials we install. Any material or component we supply and install as part of your restoration is covered by the same one-year workmanship guarantee, so a failed dehumidifier hose connection or a re-opened drywall seam is our problem, not yours.
• Honest, written pricing before work begins. The price you approve before we start is the price you pay; it never moves at the door and you’ll never get a surprise add-on when the crew is already inside your West Palm Beach home.
• On-time arrival, every time. We show up inside the scheduled window. If we’re ever late, you’ll know before the window closes, and a live person answers the phone 24 hours a day, 7 days a week, so you’re never left waiting on hold while water spreads.
• Clean job site when we leave. Restoration is messy work, but your home isn’t a construction zone when we’re done. We leave the affected area clean, dry, and ready for normal life.
• Documented scope of loss. Every job is recorded with photo documentation and a written scope formatted to support your insurance claim, so the guarantee isn’t just a promise to you; it’s evidence your adjuster can use.

Our Satisfaction Promise

Here’s how the make-it-right process actually works at Keegan Restoration West Palm Beach. If you’re not satisfied with a repair, call the same number you used to reach us the first time: (728) 220-0713. A live person answers, you describe the issue, and we schedule the return visit. There’s no case number to track, no corporate escalation ladder, and no waiting period. The 365-Day Done Right Promise means we come back, assess the failed work, and fix it. If the repair fails within the one-year guarantee period, that second visit is free. Period. Shane Pruitt, our owner, put this in writing because he’s spent enough years in this trade to know that restoration companies earn their reputation after the job, not during the first walkthrough. If the work isn’t right, we want to hear about it while the fix is still simple.

Licensed & Insured Backing

A guarantee is only as strong as the company behind it. Keegan Restoration is licensed and insured in the state of Florida, and every technician who arrives at your door is background-checked, uniformed, and dispatched from a location that runs to The Garrison Standard. That means the people extracting water from your West Palm Beach living room have been vetted before they ever step inside. Insurance backing matters because restoration work touches the systems your family depends on: electrical, plumbing, structural framing. If something goes sideways, our coverage is there, and so is our written guarantee. We carry the documentation to back all of it up, and we’re happy to provide it before you sign anything.

Why We Put It in Writing

West Palm Beach homeowners have seen every version of a verbal promise from a contractor. The humidity here means mold starts within 24 to 48 hours of water intrusion, and a restoration company that cuts corners on drying is a company that creates a bigger problem than it was hired to solve. That’s why Keegan Restoration runs professional-grade equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, operated under IICRC, RIA, and IFA standards, and why every job gets documented with moisture readings and photo evidence. But the equipment list doesn’t mean much without a company willing to stake its name on the outcome. The 365-Day Done Right Promise does exactly that. If the repair fails, we return. If it’s within the year, you don’t pay. If the price changes at the door, you don’t sign. That’s the deal, and it’s been the deal since Keegan Restoration became part of the Garrison Partners family in 2005.

What The Garrison Standard Means for You

The Garrison Standard isn’t a slogan; it’s the operating manual for every job we run in West Palm Beach. It has five parts, and we follow all five or we don’t take the job. Show up inside the window. Put the price in writing. Do the work by the book. Leave the site clean. Stand behind the work for a full year. If you’ve been through a restoration nightmare before, you know which of those five usually gets skipped. We don’t skip any. When a live person answers the phone at 3 a.m. because a supply line ruptured in your Palm Beach Lakes condo, that’s The Garrison Standard. When the written estimate matches the final invoice to the penny, that’s The Garrison Standard. When the guarantee you were promised on day one is the same guarantee we honor on day 364, that’s the part that matters most.

Frequently Asked Questions About Our Guarantee